Terms & Conditions

Terms and Conditions

Welcome to Pet Haven Supplies! By using our website and purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully before engaging with our services.

1. General

These terms and conditions govern your use of the Pet Haven Supplies website and all purchases made through it. By using our services, you accept these terms in full. If you disagree with any part of these terms, you must not use our website.

2. Product Information

We strive to provide accurate descriptions and images of our products. However, slight variations in color or packaging may occur. All prices are listed in US dollars and are subject to change without prior notice.

3. Ordering and Payment

When you place an order, you agree to provide current, complete, and accurate information. All orders are subject to acceptance, and we reserve the right to refuse or cancel any order at our discretion. Payment must be made in full at the time of purchase, and we accept major credit cards and other secure payment methods.

4. Shipping and Delivery

We offer shipping services within our designated delivery areas. Shipping times may vary depending on your location and the availability of products. While we strive to ensure timely delivery, Pet Haven Supplies is not responsible for delays caused by unforeseen circumstances.

5. Returns and Refunds

We want you and your pets to be completely satisfied with your purchase. If you are not happy with an item, please contact us within 30 days of receiving your order for a return or exchange. All returned items must be in their original condition and packaging. Please note that some items, such as opened pet food, are not eligible for return due to hygiene reasons.

6. Limitation of Liability

Pet Haven Supplies is not liable for any indirect, incidental, or consequential damages that may arise from the use of our products. Our liability is limited to the purchase price of the products you have purchased.

7. Changes to Terms

We reserve the right to update these terms and conditions at any time. Any changes will be posted on our website, and continued use of our services after such changes constitutes your acceptance of the new terms.

Thank you for choosing Pet Haven Supplies. If you have any questions about these terms, please contact us at info@pethavenbest.com.